FAQ

What types of products do you offer?

At Cat Bean Shop, we specialise in whimsical and handcrafted products designed to bring joy and laughter. Our offerings include handmade cat beans and soon to come dog beans! They serve as charming companions and delightful additions to any collection.

How are your products made?

Our products are crafted with care and attention to detail. Each item is handmade, ensuring that it is not only unique but also infused with love and creativity. This artisanal approach contributes to the overall quality and charm of our offerings.

What materials do you use in your products?

We prioritise the use of high-quality materials in our handcrafted items. Cat beans are made from plaster, painted with acrylic paint and sealed with UV resin. While specific materials may vary by product, we ensure that they are safe, durable, and suitable for the intended use, contributing to the longevity and enjoyment of each creation.

Can I return or exchange a product?

We offer returns and refunds if you're not satisfied with your purchase, provided the product hasn't been damaged by you. If your item arrives damaged, we'll provide a full refund with photographic evidence. Contact us with any concerns, we're here to help. Please note we don't currently offer exchanges.

How can I contact customer support?

Customer support can be reached through the contact form available on our website. We strive to respond to inquiries promptly, typically within 24 to 48 hours, ensuring that you receive the assistance you need in a timely manner.

Do you offer international shipping?

Currently, we focus on domestic shipping. However, we are exploring options for international shipping to expand our reach. Please check back for updates regarding international availability.

How can I stay updated on new products and promotions?

To stay informed about our latest products and promotions, we recommend subscribing to our newsletter or following our instagram @catbeanshop. This will provide you with regular updates and exclusive offers directly to your inbox.